Trust in Automation

Trust in automation refers to the confidence users place in automated systems, such as software or machines, to perform tasks accurately and reliably. This trust is built through understanding how the system works, its track record of performance, and transparency in decision-making processes. For example, people are more likely to trust an automated driving system if it consistently demonstrates safety and can explain its actions. As automation becomes more integrated into daily life, trust is essential for its acceptance and effective use, ensuring that users feel comfortable relying on these technologies for important tasks.