The EFQM Excellence Model

The EFQM Excellence Model is a framework used by organizations to improve their performance and achieve excellence. It helps businesses assess their processes, identify strengths and weaknesses, and create a roadmap for improvement. The model is based on nine criteria that cover leadership, strategy, people, partnerships, resources, processes, customer results, employee results, and societal impact. By focusing on these areas, organizations can enhance efficiency, customer satisfaction, and overall effectiveness, fostering a culture of continuous improvement and innovation. Essentially, it provides a structured approach for organizations to achieve their goals and succeed in a competitive environment.