John C. Flanagan

John C. Flanagan was an American psychologist best known for his work in the field of psychometrics and human factors. He developed the Critical Incident Technique, a systematic method for collecting detailed accounts of significant events in people's experiences, which helps in understanding behaviors and improving training and evaluation processes. Flanagan's work has been influential in various fields, including education, psychology, and organizational development, and he contributed to the development of measures for assessing abilities and skills, enhancing how we understand and improve human performance in different contexts.