Flanagan’s Critical Incidents Technique

Flanagan’s Critical Incidents Technique is a method used to evaluate and improve performance by analyzing specific, memorable events—either successes or failures—that significantly impact an individual's or team's effectiveness. By collecting detailed descriptions of these critical incidents, organizations can identify precise behaviors and factors that contribute to effective or ineffective outcomes. This approach helps in understanding real-world examples, guiding targeted training, feedback, and development efforts to enhance overall performance. It emphasizes learning from key moments to foster continuous improvement in a structured and insightful way.