Housing Ombudsman Service

The Housing Ombudsman Service is an independent organization in the UK that helps resolve disputes between tenants and landlords, including housing associations and management companies. If residents have issues like repairs, service quality, or harassment that their landlord hasn't addressed satisfactorily, they can escalate their complaint to the Ombudsman. The service investigates complaints fairly and impartially, aiming to find good outcomes for both parties and to improve housing services. It's a way for tenants to seek justice without going to court, ensuring that housing standards are upheld.