Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that gathers patients' feedback about their hospital experience. It asks patients about various aspects of care, such as communication with doctors and nurses, cleanliness, and the responsiveness of hospital staff. The results are used to provide transparent information to the public, helping patients make informed choices about where to receive care. Additionally, hospitals use the feedback to improve their services and enhance patient satisfaction.