patient satisfaction

Patient satisfaction refers to how pleased a person is with the healthcare services they receive. It considers factors like the quality of care, the professionalism and communication skills of healthcare providers, thewait times, and how well their concerns are addressed. When patients feel respected, understood, and receive effective treatment, they are more likely to be satisfied. High patient satisfaction often leads to better health outcomes, increased trust in providers, and a more positive healthcare experience. Ultimately, it reflects whether the care met or exceeded the patient’s expectations and needs.