HCAHPS

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized survey that measures patients’ experiences during a hospital stay. It asks patients about aspects like communication with doctors and nurses, the hospital environment, pain management, and discharge instructions. The goal is to provide hospitals with feedback to improve care quality and patient satisfaction. Results are publicly reported, helping patients make informed choices and encouraging hospitals to prioritize positive patient experiences. Overall, HCAHPS helps ensure hospitals are accountable and deliver higher-quality, patient-centered care.