CAHPS (Consumer Assessment of Healthcare Providers and Systems)

CAHPS (Consumer Assessment of Healthcare Providers and Systems) is a program that gathers feedback from patients about their healthcare experiences. It uses surveys to measure aspects like the quality of care, communication with providers, ease of scheduling, and overall satisfaction. This information helps healthcare providers and organizations understand what patients value, identify areas for improvement, and make choices about their care. Ultimately, CAHPS aims to enhance healthcare quality and patient experience by providing transparent, reliable data based on patient perspectives.