Harrington's law of quality improvement

Harrington's Law of Quality Improvement states that to enhance the quality of a product or service, organizations should focus on two key areas: understanding what customers want and constantly improving processes. It emphasizes that quality is not just about the final outcome but also involves the methods and practices used to achieve it. By prioritizing customer needs and continuously refining workflows, businesses can achieve lasting improvements in quality, leading to higher customer satisfaction and better overall performance. Ultimately, this approach supports sustainable growth and competitiveness in a demanding market.