Field Service Management

Field Service Management (FSM) refers to the process of managing a company's mobile workforce that provides services outside of the office, such as repairs, maintenance, or installations. It involves scheduling tasks, dispatching technicians, and coordinating resources to ensure efficient service delivery. FSM utilizes software tools to optimize routes, track job progress, and communicate with staff on the ground. The goal is to enhance customer satisfaction, improve productivity, and reduce operational costs by ensuring that the right technician is sent to the right job at the right time.