Artificial Intelligence (AI) in field service

Artificial Intelligence (AI) in field service refers to the use of smart technologies that help manage and optimize the work of service technicians who repair or maintain equipment at customer locations. AI can analyze data to predict issues before they happen, suggest the best routes for technicians, and automate scheduling. This leads to faster, more efficient service, reduces costs, and improves customer satisfaction. Essentially, AI acts as a digital assistant that makes field operations smarter, more proactive, and responsive, allowing companies to deliver higher quality service with less effort.