Chargeback Management

Chargeback management refers to the process businesses use to handle disputes where customers request refunds from their banks for transactions, usually because they feel wronged or unsatisfied. This can happen due to reasons like fraud, billing errors, or undelivered goods. Effective chargeback management involves analyzing the reasons behind chargebacks, improving customer service, implementing clearer transaction records, and taking preventive measures to reduce future disputes. It helps businesses protect their revenue and maintain customer satisfaction while navigating the complexities of transaction disputes and financial regulations.