Bulk Queueing Theory

Bulk Queueing Theory studies systems where items or people arrive in groups, or "bulk," rather than individually. This approach is useful in various fields, such as telecommunications and manufacturing. Instead of focusing on single arrivals, it examines how these groups interact with resources, like servers or machines, to assess efficiency and wait times. For example, in a call center, customers might call in groups, affecting how quickly the center can respond. Understanding these dynamics helps organizations optimize resources and improve service delivery, leading to better overall performance in handling demand.