Artificial Intelligence in Customer Service

Artificial Intelligence (AI) in customer service refers to the use of technology to assist customers efficiently and effectively. This includes chatbots that can answer questions 24/7, automated systems that help manage inquiries, and tools that analyze customer data to improve service. AI can understand and respond to customer needs quickly, often resolving issues without human intervention. By handling routine tasks, AI allows human agents to focus on more complex issues, enhancing overall customer satisfaction and streamlining operations for businesses.