The Picker Institute

The Picker Institute was an organization dedicated to improving healthcare quality through the use of patient feedback. It focused on developing tools and standards to gather patients' perspectives on their care experiences. By emphasizing patient-centered approaches, the Institute aimed to enhance communication, safety, and overall healthcare quality. Founded in the late 20th century, it played a key role in encouraging healthcare providers to listen to patients and use their input to make meaningful improvements. Its work contributed significantly to the growth of patient satisfaction surveys and quality measurement in healthcare settings.