The Patient Experience

The patient experience refers to the overall experience a person has while receiving healthcare. This includes their interactions with healthcare providers, the quality of care received, the environment of the healthcare facility, and the support services available. It encompasses everything from scheduling appointments to post-treatment follow-up. A positive patient experience is vital as it can lead to better health outcomes, improved patient satisfaction, and enhanced trust in the healthcare system. Focusing on this experience helps healthcare professionals understand and meet the needs of patients, ultimately contributing to better care.