Experience-Based Design

Experience-Based Design (EBD) is a healthcare approach that focuses on understanding and improving the experiences of patients and staff. It involves gathering feedback, listening to their needs and concerns, and then using that information to make practical changes in care and service delivery. The goal is to create a more positive, respectful, and effective environment where patients feel valued and staff are supported. EBD emphasizes collaboration, continuous improvement, and ensuring that everyone’s experience contributes to better healthcare outcomes and satisfaction.