Passenger experience

Passenger experience refers to the overall journey and satisfaction of individuals using transportation services, such as airlines, trains, or buses. This includes various aspects, like the comfort of seats, the quality of service, ease of booking tickets, and the efficiency of check-in and boarding processes. A positive passenger experience means travelers feel valued, comfortable, and well-informed throughout their journey, leading to increased loyalty to the provider. Companies focus on improving passenger experience to enhance customer satisfaction, encourage repeat business, and foster positive word-of-mouth recommendations.