Jeanne Bliss

Jeanne Bliss is a business expert and author known for her work in customer experience and loyalty. She has over 30 years of experience helping organizations improve how they connect with their customers. Bliss emphasizes the importance of putting customers at the center of a company's strategy to drive success. Her book, "Chief Customer Officer," outlines how businesses can create roles dedicated to enhancing customer relationships. She believes that strong customer experiences lead to greater loyalty and growth, making her a prominent figure in the field of customer-centric business practices.