Gemba Walks

Gemba Walks involve leaders or managers going to the actual place where work is done—known as "Gemba," which means "the real place" in Japanese. Instead of just sitting in an office, they observe processes, engage with employees, and understand challenges firsthand. This practice helps leaders gain insights into operations, identify areas for improvement, and foster a culture of collaboration. The goal is to enhance efficiency and quality by being present and listening to those directly involved in the work. Essentially, it's about learning from the source to drive better decision-making and continuous improvement.