Financial Services and Pensions Ombudsman

The Financial Services and Pensions Ombudsman is an independent organization that helps resolve complaints from consumers about financial services, such as banks, insurance companies, and pension providers. If a customer has an issue that cannot be settled directly with a financial institution, they can bring their complaint to the Ombudsman. The Ombudsman investigates the case and makes a fair decision based on the evidence, aiming to ensure consumer rights are protected and that firms act responsibly. This process provides a free and accessible way for individuals to seek justice and resolution regarding financial disputes.