ombudsman schemes

Ombudsman schemes are independent bodies that help resolve complaints from individuals about organizations or services, such as banks, government agencies, or insurance companies. They act as neutral mediators, investigating issues impartially and recommending fair solutions when disputes arise. The aim is to ensure transparency, accountability, and that consumers’ concerns are addressed without the need for legal action. These schemes are usually funded by the organizations they oversee and provide accessible, informal, and free resolution processes to protect consumers’ rights.