Delivery Performance

Delivery performance refers to how well a company fulfills its promises to deliver products or services to customers on time and in the expected condition. It measures efficiency, reliability, and customer satisfaction by evaluating factors like delivery times, accuracy, and the condition of items upon arrival. High delivery performance indicates that a business meets or exceeds customer expectations, leading to trust and repeat business. Conversely, poor performance can result in customer frustration and lost sales. Essentially, it's a key indicator of a company's operational effectiveness and its ability to satisfy customer demands.