conversation design

Conversation design is the process of creating interactive dialogues between humans and digital systems, like chatbots or voice assistants. It involves structuring conversations in a way that feels natural and intuitive for users. The goal is to enable smooth, meaningful interactions, ensuring the system understands user intent and responds appropriately. Effective conversation design considers user needs, context, and potential responses, allowing for a seamless flow of information. Good design enhances user experience, making technology more accessible and engaging.