Complaints Procedure

A complaints procedure is a formal process for raising concerns about a service or product. It outlines the steps to report issues, how they will be reviewed, and the way responses are provided. The goal is to ensure fair, transparent, and timely resolution of problems. Typically, you submit your complaint through an established channel, such as a customer service email or form, and the organization investigates and responds. If you're unsatisfied, there are usually options for escalation or further review. Overall, it helps ensure your concerns are acknowledged and addressed appropriately.