cancellation policy

A cancellation policy outlines the rules and conditions under which a customer can cancel a service or reservation, such as a hotel stay, flight, or event ticket. It specifies whether cancellations are allowed, the timeframe for doing so, and any associated fees. For instance, some policies may allow free cancellations up to a certain date, while others may charge a percentage of the total cost if canceled later. Understanding this policy is crucial for customers to avoid unexpected charges and to make informed decisions about their bookings.