Zero Defects

Zero Defects is a quality management concept focused on minimizing errors and defects in products or services by promoting thorough attention to detail and continuous improvement. The goal is to achieve perfection by preventing mistakes before they occur, rather than fixing problems after they happen. This approach encourages employees to take responsibility for quality at every stage, fostering a culture of excellence. While achieving absolute zero mistakes can be challenging, Zero Defects emphasizes striving for the highest possible standards, reducing waste and rework, and boosting customer satisfaction through reliable, high-quality output.