Virtual Agent

A Virtual Agent is a computer program designed to interact with people in a way that mimics human conversation. It uses artificial intelligence to understand questions or requests and provides relevant responses or assistance, often via chat or voice. Virtual Agents are commonly used in customer support to answer questions quickly, help navigate websites, or troubleshoot problems, allowing companies to provide 24/7 service efficiently. They enhance user experience by providing instant, consistent, and accurate support without the need for human intervention.