user-led organizations

User-led organizations are groups where the people who use or benefit from a service have an active role in making decisions and guiding how the organization operates. Instead of top-down management, members collaborate to shape policies, priorities, and services based on their experiences and needs. This approach promotes empowerment, ensures that the organization truly reflects the interests of its members, and often fosters a stronger sense of ownership. Such organizations are common in sectors like healthcare, community services, and advocacy, aiming to enhance relevance, accountability, and responsiveness by placing users at the heart of decision-making.