Tony Hsieh (Zappos CEO)

Tony Hsieh was the CEO of Zappos, an online shoe and clothing retailer known for its exceptional customer service and unique company culture. He emphasized creating a positive work environment and fostering strong employee engagement, believing that happy employees lead to happy customers. Hsieh introduced innovative practices such as a flat organizational structure and a strong focus on core values. Under his leadership, Zappos grew rapidly and was acquired by Amazon in 2009. Hsieh authored the book "Delivering Happiness," sharing his insights on business, happiness, and success before his untimely passing in 2020.