Tier 2

Tier 2 refers to a middle level of support or classification within a structured system. It typically involves specialized assistance provided after initial support (Tier 1) when issues require more in-depth expertise. For example, in customer service, Tier 2 agents handle more complex problems that frontline staff cannot resolve. In education or healthcare, Tier 2 may represent targeted interventions for individuals needing additional help beyond general programs. Overall, Tier 2 acts as an intermediate step designed to address specific needs more effectively than basic support, but not as intensely as the highest level of intervention.