The Malcolm Baldrige Criteria for Performance Excellence Program

The Malcolm Baldrige Criteria for Performance Excellence is a framework that organizations use to improve their performance and achieve excellence. Established in the U.S., it provides a set of standards focusing on key areas like leadership, strategy, customer relations, workforce, operations, and results. By assessing their practices against these criteria, organizations can identify strengths and areas for improvement. The program encourages continuous learning and innovation, helping businesses enhance their competitiveness and deliver greater value to customers, employees, and the community. The Baldrige Award recognizes those that exemplify these criteria, promoting best practices across various sectors.