Support Ticketing Systems

Support ticketing systems are tools used by organizations to manage and track customer or internal issue reports, called "tickets." When someone reports a problem or requests assistance, a ticket is created to record the details. The system helps prioritize, assign, and monitor these issues until they’re resolved. It ensures efficient communication, keeps everyone informed, and provides a history of interactions. This structured approach improves service quality, reduces missed requests, and allows support teams to resolve problems systematically. Support ticketing systems are essential for organizing and streamlining customer support and internal issue management.