Strategic Quality Management

Strategic Quality Management (SQM) is a comprehensive approach that aligns an organization’s efforts to improve quality with its overall goals and strategies. It involves planning, implementing, and continuously refining processes to ensure products or services meet customer expectations and industry standards. SQM emphasizes leadership commitment, employee involvement, and data-driven decision-making to deliver consistent value. By integrating quality into every aspect of the organization, SQM helps enhance customer satisfaction, reduce costs, and gain a competitive advantage, ultimately supporting long-term success and growth.