social information processing theory

Social Information Processing Theory explains how people form impressions and develop relationships online. Because digital communication lacks non-verbal cues like facial expressions and tone, individuals rely on written messages, wait time, and repeated interactions to interpret others’ intentions and personality. Over time, through thoughtful exchanges, they build understanding and trust, similar to face-to-face interactions, but at a different pace. Essentially, the theory shows that meaningful relationships can develop online, even though the process takes longer and relies more on message content and interaction history.