Social Accountability Monitoring

Social Accountability Monitoring (SAM) is a process that involves citizens, community members, and organizations observing and assessing public services or government actions to ensure transparency, fairness, and quality. It encourages community participation by collecting feedback, identifying issues, and holding authorities accountable for their commitments. SAM aims to improve service delivery, strengthen governance, and promote responsive decision-making, ultimately creating a more open and trustworthy relationship between the public and institutions.