Service System

A service system is the organized way a company delivers services to customers, combining people, processes, technology, and resources. It includes all the steps involved in providing a service—from initial contact to final delivery—ensuring that customer needs are met efficiently and effectively. Think of it as the framework that manages how services are created, managed, and improved to satisfy customer expectations while optimizing operations. Examples include a bank's customer support system or an online streaming platform's content delivery infrastructure.