Service Recovery Models

Service Recovery Models are frameworks used by organizations to effectively address and resolve customer complaints or service failures. They outline systematic steps to acknowledge the issue, apologize sincerely, investigate the problem, offer appropriate solutions or compensation, and follow up to ensure customer satisfaction. The goal is to turn a negative experience into a positive one, maintaining trust and loyalty. These models help companies learn from mistakes, improve service quality, and strengthen customer relationships through proactive and empathetic responses.