Service Operations Innovation

Service Operations Innovation refers to improvements and creative changes in how services are delivered to enhance customer experiences and operational efficiency. It involves rethinking processes, adopting new technologies, or redesigning service interactions to better meet customer needs. This could mean using digital tools to streamline bookings, training staff to provide personalized service, or implementing feedback systems for continuous improvement. Ultimately, it's about innovating the way services are provided to create more value for customers while optimizing resources for the service providers.