Satisfaction with e-commerce services

Satisfaction with e-commerce services refers to how pleased customers feel about their online shopping experience. It includes factors like website ease of use, product quality, delivery speed, customer support, and overall value for money. When these aspects meet or exceed expectations, customers are more likely to feel satisfied and trust the platform. High satisfaction encourages repeat business and positive word-of-mouth, while dissatisfaction can lead to complaints or shopping elsewhere. Essentially, it’s about how well an online store delivers on what it promises and makes the customer feel confident and happy with their purchase experience.