Satisfaction Index

The Satisfaction Index is a metric used to measure how satisfied customers or users are with a product, service, or experience. It typically combines survey responses, feedback, or performance data into a single score, reflecting overall satisfaction levels. A higher index indicates greater satisfaction, while a lower index suggests areas needing improvement. This index helps organizations understand their strengths and shortcomings, guiding efforts to enhance quality, customer experience, and loyalty. Think of it as a summary score that captures how well an organization is meeting the expectations of those it serves.