Richard Owen (CustomerGauge)

Richard Owen is a prominent figure in the field of customer experience and business analytics, serving as the CEO of CustomerGauge, a company that specializes in measuring customer loyalty and feedback. His work focuses on helping businesses understand their customers' needs and improve their overall satisfaction by using metrics like the Net Promoter Score (NPS). Owen's insights assist organizations in driving growth and enhancing relationships with their customers by transforming feedback into actionable strategies, thereby fostering a customer-centric culture within businesses.