Reverse Logistics and Returns Management

Reverse logistics refers to the process of moving products from their final destination back to the manufacturer or seller for the purpose of return, repair, recycling, or disposal. Returns management is a key aspect of this, focusing specifically on the handling of returned items efficiently and effectively. In the context of international logistics and supply chain management, reverse logistics ensures that returned goods are processed correctly across borders, minimizing costs and maximizing value recovery, while maintaining customer satisfaction in a global marketplace. Together, they play a vital role in sustainability and overall supply chain efficiency.