Remedy (BMC Remedy)

BMC Remedy is a comprehensive service management software used by organizations to track, manage, and resolve IT and business issues efficiently. It functions like a digital help desk, allowing employees to submit requests or report problems, which are then organized, prioritized, and addressed by support teams. The platform automates workflows, manages asset and configuration data, and provides reporting tools to improve service delivery. By streamlining these processes, Remedy helps organizations enhance operational efficiency, reduce downtime, and ensure consistent, quality support for employees and customers.