Quality Management System (QMS)

A Quality Management System (QMS) is a structured framework that organizations use to consistently deliver products or services that meet customer requirements and comply with regulations. It involves setting quality policies, procedures, and processes to improve efficiency, identify issues, and ensure quality standards are maintained. By systematically managing processes, a QMS helps organizations enhance customer satisfaction, reduce errors, and continuously improve performance. Think of it as a way to organize and control everything related to quality, ensuring that what is produced or delivered is reliable, safe, and meets expectations.