"Quality is Free" (book)

"Quality is Free," a book by Philip B. Crosby, emphasizes that investing in quality improvement can actually save money for organizations. Crosby argues that preventing errors and defects upfront is more cost-effective than fixing problems later. By focusing on doing things right the first time, companies reduce waste, rework, and customer dissatisfaction. The idea is that quality doesn’t have to be expensive; in fact, striving for high standards can lead to financial and operational benefits, making quality a value-adding, cost-saving strategy rather than an unnecessary expense.