Public Sector Ombudsman

A Public Sector Ombudsman is an independent official who investigates complaints about government agencies and public services. If a citizen feels they have been treated unfairly or unjustly by a public body—like a local council, health service, or government department—they can approach the Ombudsman. The Ombudsman reviews the case, ensures fair practices, and recommends solutions or improvements. Their role helps to promote accountability, transparency, and better service in the public sector, ultimately ensuring citizens’ rights are respected and upheld.