Product Returns

Product returns occur when customers send a purchased item back to the seller, typically because it’s defective, doesn't meet expectations, or was ordered wrongly. The process involves the customer requesting a return, often within a specified time frame, and the seller providing instructions for sending the item back. Once received and checked, the seller may issue a refund, replacement, or store credit. Returns are an important part of customer service, helping ensure satisfaction and trust, while also managing inventory and maintaining a fair marketplace. Clear return policies benefit both buyers and sellers by providing transparency and confidence.