predictive dialers

Predictive dialers are automated phone systems used by call centers to manage outgoing calls efficiently. They automatically dial a list of phone numbers and connect answered calls to available agents, minimizing the time agents spend waiting to connect. The system uses algorithms to predict when an agent will be free, dialing multiple numbers simultaneously to ensure that calls are answered in a timely manner. This technology helps increase productivity and reduces idle time for agents, allowing them to spend more time talking to customers and less time waiting for calls to connect.